Our 2018 CX Transformation Benchmark surveyed 2,400 consumers across the UK, US and Australia about their most recent customer service experiences, including 11 different channels, both agent-assisted and self-service — over 4,600 total interactions.
What did we find out? Consumers expect more and they’re ready to buy more from companies that deliver a great experience every time.
Offered Free by: NICE inContact See All Resources from: NICE inContact